Terms & Conditions
Last updated:
1. Account & verification
- You must be at least 18 years old and provide true information that matches your National ID (NID).
- An NID scan is required for every account. A trade license is required for masking (sender ID) SMS, as required by BTRC and mobile operators.
- Your account is activated after document review. Your portal link and login credentials are sent to your verified email address.
- You are responsible for keeping your login, API keys and verification codes secret.
2. Acceptable use
- SMS may only be sent to people who have a relationship with you or have agreed to receive your messages.
- No fraudulent or misleading messages (for example fake lottery or prize wins), phishing, or impersonation of another person, brand or authority.
- No adult content or marketing of adult products, and no abusive, threatening, hateful, obscene or personal/romantic messages.
- No anti-state, illegal, or politically inciting content, and nothing that violates the laws of Bangladesh or BTRC directives.
- Promotional SMS must follow BTRC rules, including approved content, Bangla language where required and permitted sending hours.
3. Your responsibility
- You are fully responsible for every message sent from your account and through your API keys.
- Amar SMS monitors traffic for compliance. Accounts sending prohibited content will be suspended immediately, and information may be shared with law-enforcement agencies when legally required.
- No refund is given for balance on accounts suspended for policy violations.
4. Packages, validity & billing
- Prices are per SMS part in BDT. Long and Unicode (Bangla) messages are split into parts, and each part is billed as one SMS.
- Each package has a validity period. If you recharge before it expires, the remaining SMS carry forward to the new package. Expired balance cannot be restored.
- Prices may change with operator or regulatory charges. Changes are announced in advance and never affect balance already purchased.
- Free test SMS are for testing delivery only and cannot be transferred or refunded.
5. Delivery
- Messages are usually delivered within seconds. Large campaigns may take longer to complete depending on operator load.
- Delivery depends on the recipient's handset, network coverage and operator filters (including DND/NDNC lists), which are outside our control.
6. Data & privacy
- Message content is kept only as long as needed for delivery reports and legal obligations, then deleted.
- We never sell your contact lists or message data. See our Privacy Policy for details.
7. Changes
- We may update these terms. Material changes are notified by email or in the portal, and continued use means you accept the updated terms.